Analytics in Talent Management
On June 30, I presented a webinar – hosted by SAP – that highlighted the power of utilizing analytics/BI tools in human capital management (HCM), and specifically in workforce optimization. I...
View ArticleCox Health: “We Want to Be Your Last Employer”
Onboarding is one of the most popular yet challenging areas of talent management. In anticipation of our upcoming Onboarding benchmark report, “Onboarding 2012: The Business of First Impressions“, we...
View ArticleThe Right Field Service Workforce: Technology meets Human Capital
Aberdeen’s research has often highlighted the importance of technology in empowering field service agents. In 2012, our field service research series — “Field Service 2012: The Right Technician”...
View ArticleIts Customer Service Week: Thank Your Champions
While every week should be customer service week, US Congress proclaimed the first full week in October to be “Customer Service Week” in 1992. The proclamation includes, “If the United States is to...
View ArticleKenexa: Paving the Way for a “Smarter Workforce”
With over 8,900 customers in over 21 countries, Kenexa has demonstrated product leadership in software, significant client wins (Disney, Walmart, Darden – just to name a few) and substantial growth...
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5 Tasty Tidbits from the Oracle/Eloqua Modern Marketing Experience 2015
As I sit here in the Las Vegas airport still buzzing off of all the fantastic energy of the 2015 Oracle/Eloqua Modern Marketing Experience show, there is one quote that has managed to stay with me for...
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